Frequently asked questions

We provide three connected service lines: advertising account solutions (helping businesses and agencies set up and structure accounts on major platforms), media buying and campaign management (planning, building, optimising and reporting on campaigns), and app publisher and developer account services (developer program enrolment, store submission and release management). Every engagement starts with a written scope.

Businesses and enterprises, advertising and media buying agencies, app developers and publishers, startups, digital marketers and e-commerce brands. Most of our clients run recurring advertising budgets and need either account infrastructure, managed buying, or both.

We respond to consultation requests within 24 hours on business days. Discovery and scoping typically take two to four business days. Time to launch depends on platform verification, which is controlled by the platform, not by us — we tell you the realistic range for your specific case during scoping.

There is no fixed minimum, but managed media buying is most effective once monthly ad spend supports meaningful testing. During the discovery call we will tell you honestly whether managed buying makes sense at your budget or whether a setup-and-consultation engagement is the better fit.

No. Approval, eligibility and verification decisions are made by the advertising platform. We prepare your documentation, structure and creatives to give the application the best realistic chance, and we tell you upfront where we think risk sits. We do not guarantee approval and we do not offer any form of bypass.

Some platforms permit account transfers, agency access, or reassignment of an existing account between parties under defined conditions. Where that is officially permitted, options may be available subject to the platform's rules. Availability varies by platform, region and account type, and we will only proceed where the applicable platform allows it.

You do, in every case where the platform supports client ownership — which is our strong default. We work under delegated access so you can revoke our permissions at any time without losing your account, history or data.

We help you understand the stated reason, prepare an appeal through the platform's official process, and adjust the campaign or landing experience where a genuine policy issue exists. We cannot override a platform decision, and no provider legitimately can.

Media buying is quoted as a management fee, usually a percentage of managed ad spend with a monthly minimum, plus an optional creative production fee. Your advertising budget is separate and is paid to the platforms — we never mark it up silently. The exact structure is in your written quotation.

Spend, delivery, and outcome metrics against the KPIs agreed at scoping, on the cadence in your package — monthly for Starter, bi-weekly for Growth, and custom for Enterprise. Reports include plain-language commentary and recommendations, not just a metrics dump.

Yes. Many clients keep their accounts, tracking and creative in-house and bring us in for buying, optimisation or a specific channel. We will document the access we need and nothing more.

Yes. We run performance campaigns on push, in-page push, popunder and native discovery networks alongside social and search. These channels need different creative discipline and much tighter source-level optimisation, which we handle as part of management.

Google Play, Apple App Store, Microsoft Store, Huawei AppGallery, Samsung Galaxy Store, Amazon Appstore, Xiaomi GetApps, OPPO App Market, vivo App Store, Steam, Epic Games Store and itch.io. We also support developer platform onboarding for Meta, TikTok, Google and Apple developer ecosystems.

We assist your enrolment: we prepare the documentation, walk you through the platform steps, and coordinate organisation verification requirements such as a D-U-N-S number. The account is registered to your legal entity, with your identity, because that is what the platforms require.

No. We do not provide stolen, compromised or shared accounts, we do not create fake identities or fake verification, and we do not bypass developer verification. Requests of that kind are declined.

No. App review outcomes are decided by the store. We review your build, metadata and privacy declarations against the published guidelines, flag likely issues before submission, and help you respond to rejections through the official process.

We do not bypass suspensions, verification or platform security. We do not provide stolen or compromised accounts, fake identities or fake verification. We do not run cloaking or other techniques designed to show advertising reviewers different content than users see. We do not carry out unauthorised account transfers.

No. AdScaleHub is an independent service provider. We are not an official partner, reseller or agent of any advertising platform or app store unless explicitly stated. All platform names and trademarks belong to their respective owners.

Responsibility is shared but ultimately sits with the advertiser. You are responsible for your product, claims, landing pages and compliance with the laws of the markets you advertise in. We review builds against platform policy, flag risks in writing, and will decline work that requires breaking platform rules.

We collect only what an engagement requires, store it under least-privilege access, and never sell it. Full detail is in our privacy policy, including retention periods and how to request deletion.

Management engagements run month to month after an initial period stated in your quotation, usually one to three months so there is time for testing to produce signal. Setup and publishing services are quoted per project.

Refunds depend on the service type and how much work has been delivered. Setup and publishing services are refundable in full before work begins, and partially where a milestone has not started. Advertising budget already spent on a platform cannot be refunded. Our refund policy page has the full terms.

Service fees are invoiced in advance for the coming period. Advertising budget is either funded directly on your own platform billing or invoiced separately and reconciled against platform statements, depending on the structure agreed at scoping.