Help Center
Answers, status and a way to reach a human
Most questions are answered on this page. If yours is not, every route to a real person is here too — email, a support ticket or a consultation call.
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- Replies within 24 hours
- Support tickets
- Triaged the same business day
- Consultation requests
- Written scope within 24 hours
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Six places that cover almost everything customers ask, from pre-sales questions to what happens after an order is delivered.
Frequently asked questions
Scope, compliance, delivery times, payment and refunds — answered in full across six categories.
Read the FAQHow it works
The seven steps from first call to reporting, and exactly what we need from you at each one.
See the processTrack an order
Check the current status of any order with its reference. No sign-in required.
Track an orderSupport tickets
Raise a ticket against an order and follow the thread from your dashboard.
Open supportPayment and refunds
How cryptocurrency payment works, what the payment window means and when a refund applies.
Read the policyCompliance and limits
Our stated position on platform terms, partnership claims and the work we decline to take on.
Read the disclaimerQuick answers
The questions we are asked most
A short version of the full FAQ. Open any question to read the answer in place.
We provide three connected service lines: advertising account solutions (helping businesses and agencies set up and structure accounts on major platforms), media buying and campaign management (planning, building, optimising and reporting on campaigns), and app publisher and developer account services (developer program enrolment, store submission and release management). Every engagement starts with a written scope.
No. Approval, eligibility and verification decisions are made by the advertising platform. We prepare your documentation, structure and creatives to give the application the best realistic chance, and we tell you upfront where we think risk sits. We do not guarantee approval and we do not offer any form of bypass.
Media buying is quoted as a management fee, usually a percentage of managed ad spend with a monthly minimum, plus an optional creative production fee. Your advertising budget is separate and is paid to the platforms — we never mark it up silently. The exact structure is in your written quotation.
Google Play, Apple App Store, Microsoft Store, Huawei AppGallery, Samsung Galaxy Store, Amazon Appstore, Xiaomi GetApps, OPPO App Market, vivo App Store, Steam, Epic Games Store and itch.io. We also support developer platform onboarding for Meta, TikTok, Google and Apple developer ecosystems.
We do not bypass suspensions, verification or platform security. We do not provide stolen or compromised accounts, fake identities or fake verification. We do not run cloaking or other techniques designed to show advertising reviewers different content than users see. We do not carry out unauthorised account transfers.
No. AdScaleHub is an independent service provider. We are not an official partner, reseller or agent of any advertising platform or app store unless explicitly stated. All platform names and trademarks belong to their respective owners.
Not covered here? Read the full FAQ — it runs to six categories.
Still stuck
Reach a person
No queues and no bots. Pick whichever route suits the question.
Email us
The fastest route for anything about an existing order. Include your order reference.
Adscalehub@outlook.comMessage us on Telegram
Quick pre-sales questions and platform availability checks.
@AdScaleHubRequest a consultation
Tell us your objective, markets and budget and we will send a written scope.
Open the contact formNeed an answer before you order?
Send the question with your platform, market and budget. You will get a written reply within 24 hours — no obligation.